irq

23/11/2012

“ Consultancies that can guide large firms to move into the world of continuous innovation in the 21st Century have a bright future. To succeed in this field, however, consultants need to know something both about innovation and about the sectors in which they operate and the customers who populate them. Merely rejiggering the financials or flattering the CEO as the master strategist is not going to get the job done. Managers and consultants are going to have to get their hands dirty understanding what happens on the front lines where work gets done and where customers experience the firm’s products and services. To prosper, everyone has to become both more creative and more down-to-earth. „

What Killed Michael Porter’s Monitor Group? The One Force That Really Matters - Forbes

Quote posted at 15:25 Comments

18/04/2012

“ PALO ALTO, Calif., April 16, 2012 — VMware, Inc. (NYSE: VMW), the global leader in virtualization and cloud infrastructure, today announced the formation of VMware Accelerate Advisory Services, a group of former Chief Information Officers (CIOs), Chief Technology Officers (CTOs) and industry consultants, dedicated to enabling senior enterprise business and IT executives to deepen their understanding of how cloud computing can deliver business value across an organization. „

VMware Announces New Services to Help IT Leaders Drive Business Value through IT Transformation

Quote posted at 14:08 Comments

29/03/2012

“ Rackspace is launching a cloud-readiness assessment program to help customers who want to do cloud figure out which of their applications and data should make the move first, said Lisa Larson, VP of technical sales for the San Antonio, Texas,-based hosting company and cloud service provider. Rackspace architects can walk customer reps through their budget and timeframe, review their current applications and come up with a deployment roadmap. „

Cloud providers step up consulting services — Cloud Computing News

Quote posted at 21:29 Comments

17/05/2011

“ We get paid by the business outcome on the BPO side,” said Parsons. “We think that’s the future of cloud, the shared-risk model.” The big software companies haven’t adjusted their licensing schemes to adjust to a service-provider model, he noted, putting the burden of capitalizing software costs squarely on the provider at this point. „

The Big SIs Reposition Themselves for the New IT Landscape « Wikibon Blog

Quote posted at 14:13 Comments

25/04/2011

» What Should You Do with Your Crappy Little Services Business? | Both Sides of the Table

Link posted at 22:27 Comments

06/04/2011

“ 2. Run a customer service audit. Walk through the building or the software or the phone tree with all the designers in the room and call out what’s not right. „

Seth’s Blog: Who’s responsible for service design?

—
Great idea.

Quote posted at 21:45 Comments

01/02/2011

“

There are two aspects to this. The software package is bundled as VMware’s vCloud Accelerator service, which uses vSphere, vCloud Director, vCenter Chargeback and VMware vShield as the basis for the cloud setup.

No. 2 is the actual service, VMware vCloud Jumpstart, in which VMware experts guide the user on-site. Jumpstart provides the training along with a hands-on way for customers to evaluate a nonproduction installation of the VMware vCloud package.

„

VMware Claims It Can Set Up Private Clouds Within 30 Days - Cloud Computing - News & Reviews - eWeek.com

This means that: SIs/VARs did not competently supply, customer trust is vested in VMware, and VMware intends to own this revenue stream. Good for them.

Quote posted at 11:45 Comments

12/01/2011

brycedotvc:

The secret weapon, that I’ve found, to combat VC’s phone flipping ways (of which I’m terribly guilty) is use of the white board.

There’s just something magical about the things. They’re stinky, they’re messy, they’re imperfect- just like entrepreneurship.

When an entrepreneur steps to the whiteboard the energy in the room totally changes. There’s movement, there’s action, there’s something happening that requires attention. The conversation moves from consuming images on a screen in lean back mode, to active engagement. Half baked ideas get refined, new ideas emerge and a two way dialoge develops where a one way monologue once was.

The VC you’re pitching will be bought into the conversation in a very different way as well. They’re now co-creating with you. Brainstorming with you. Drawing on their experiences when they were entrepreneurs or executives scribbling on white boards just like you.

Works the same way with clients. Every time.

Photo posted at 22:14 Comments

07/12/2010

“ The company will use analytics to predict clients’ long- term costs of running different computer systems, Steve Sams, IBM’s head of data center services, said in an interview last week. Sams will make the announcement today at the Gartner Data Center Conference in Las Vegas. „

IBM Adds Analytics to Data Center Services to Win Contracts - Bloomberg

Wonder if this will work. It may depend largely on whether / how much they charge for the service.

They’re choosing to compete directly with a lot of analysts.

And, there’s no such thing as “data center services” at IBM. I’m guessing this will live in Site and Facilities Services. That implies that this service will only look at power, energy, cooling, and physical operational costs.

Quote posted at 11:01 Comments

16/11/2010

» EtherealMinds Eleven Rules of Design Documentation – My Etherealmind

Link posted at 18:48 Comments

[irq]: techie interrupted

Aneel

find me

disclaiming